“I thought the seminar was very useful. I've been using some techniques in my daily negotiations ever since. In fact, I thought the information was so valuable that I want to bring the KARRASS seminar In-House for our world-wide conference.”

John Copley,
Manager,
Commodity Purchases,
CORNING

KARRASS Effective Negotiating® Tip

Scrambled Eggs: How To Defend Against Disorder
by Dr. Chester L. Karrass

It is wiser to simplify matters than to confuse them. "Scrambled eggs" does the opposite. Scrambling is a negotiation technique, it deliberately mixes things up for tactical reasons. Scrambling can be used to forestall a deadlock, make the other person work harder, force through a last-minute demand, or retreat from a prior concession. Sometimes it is used to determine how well the other person keeps his or her wits under pressure.

Negotiations should be conducted in an orderly fashion. The scrambler knows that disorder can also work.

The scrambler takes advantage of the negotiating mistakes people make when they are confused. Suddenly apples can't be compared to apples, and cost comparisons become impossible to make.

It takes self-confidence to stop a scrambler. These steps help:

1. Have the courage to say, "I don't understand."

2. Keep saying "I don't understand" until you do.

3. Insist that matters be discussed one at a time.

4. Recognize that you do not have to talk about things as the scrambler wants you to. Start in your own way and get the scrambler going down your line of reasoning.

5. Remember scrambling can backfire. The scrambler can become as confused as you are.

6. Watch for the mistakes you are sure to make.

Your key defense is to never negotiate an issue until you understand it. Practice and courage help unscramble the scrambler.

For more information, contact:

US Sales at 323-866-3800 or KARRASS Worldwide Sales in the UK at 44 1202 853210

© 2008 KARRASS LTD. All rights reserved. Reproduction in any form without expressed written permission of KARRASS LTD. is prohibited. e-mail: mail@karrass.com
   

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